Returning to Campus – Important information regarding your BluePrint Copiers and Printers and Safe Printing
It is the department’s responsibility to develop a plan (in coordination with the building superintendent) for touch point cleaning and social distancing guidelines around your copiers and printers. Please include a plan for copiers and printers in your preparation for reopening.
Cleaning your Copiers
Like other shared equipment, printers and copiers should be cleaned periodically. NEVER spray cleaning products directly on the device! Spray cleaners will cause extensive damage to the control panel; repairs will not be covered by the manufacturer’s service contract.
Please follow the guidelines set by Yale Environment Health and Safety for the proper cleaning of your copiers and printers.
- Guide to cleaning Printers and Copiers
Service and Supplies
With some staff still working remotely, there may be some confusion about how to get service and supplies for your Ricoh or Kyocera copiers and printers. Use the links below for information about service and supplies for your Ricoh or Kyocera (BBI) copiers and Printers:
If you have any difficulty getting service or supplies from Ricoh or BBI, please e-mail BluePrint@yale.edu. We can escalate your service request.
Out of Toner and you don’t know where your department gets it from?
We also keep an emergency supply of most toners at our YPPS Winchester Avenue location. E-mail BluePrint@yale.edu with your emergency toner request; include in your e-mail your device ID (located on the front of the printer or copier), the device location, and the toner color you need.
Equipment Upgrades and New Equipment requests
New equipment orders and upgrades were put on hold in March, but if you are returning to campus and would like us schedule a delivery, or if you need to upgrade your current equipment, please send an e-mail to BluePrint@yale.edu.
We have not collected meters for many devices since the campus closed in mid-March. If your device was in use, but we could not collect your meter with our automated system, we will be billing that usage when we return to campus in June or July. Contact BluePrint Customer Support at Blueprint@yale.edu if you have questions about your billing.