Frequently Asked Questions

For a glossary of print-related terms, click here

• How do I get a PrintID or add money to my Print Account?

  All on-line print account management functions require a PrintID. For most users, this is the same as a NetID and uses the same password. Visitors are required to set up a PrintID.

  To create a PrintID or to add funds to your account, click here

• What do I do when I get an error message while trying to add money to my PrintID?

  As the system does an automatic refresh every hour, please try again after an hour has passed. If there is still a problem please report it to one of out customer service representatives.

• Where can I download drivers, Yale shields or other files?

  You can download many commonly-used files from the YPPS download page.

• How can I send large graphic files to YPPS?

  The Secure File Transfer Facility service (files.yale.edu) previously recommended to transfer files to YPPS is no longer supported by the vendor and has been retired at Yale. YPPS clients should instead use OneDrive to transfer files.

  Click here for instructions on how to access OneDrive online.

• How do I define a YPPS printer (color, black & white, or DisplayMaker) as a desktop printer?

  Please call one of our customer service representatives and request to have someone sent to your department to define the YPPS printers on your computer and to execute a test print job.

• Where is YPPS located?

  344 Winchester Avenue, New Haven 203-432-6560
  Click here for map

• What are the hours of the YPPS Sales Counter?

  Monday - Friday
  8:30am - 5:30pm
  Closed Saturday and Sunday

• Who can I call or email to submit an order or to contact YPPS?

  Contact one of our customer service representatives.

• What forms of payment does YPPS accept?

  Visa, MasterCard - Course Packets only - when ordered online
  PTAEO numbers
  Cash
  Check
  Bursar Billing (September-March only)

• Who do I call for help with questions on completing the order form?

  Call one of our customer service representatives.

• Why do we have to give a NetID?

  The YPPS website allows you to track your orders electronically using your NetID. The NetID will also provide another level of information on departmental monthly statements so you will know who incurred each YPPS charge. Orders can be submitted electronically here. Again by using your NetID, the electronic form completes much of the demographic information for you.

• How do I find out the cost of a job?

  Please contact YPPS Customer Service for a price quote.

• How do I check the status of my job?

  To check the status of your YPPS Work Order, please contact YPPS Customer Service.

• What is an average turn-around time to complete a job that requires typesetting and Graphic Design?

  Depending on the job requirements, we typically estimate 5-7 business days.

• What is the average turn-around time for photocopying?

  Typically 24 hours.

• Can Business Cards be printed more quickly and for fewer than 500?

  Yes, Using digital printing rather than the offset press.

• What are the most common programs that YPPS uses?

  Microsoft Access
  Adobe Acrobat
  Microsoft Excel
  Adobe Illustrator
  Adobe InDesign
  Adobe Photoshop
  Microsoft Powerpoint
  QuarkXPress
  Microsoft Word
  Microsoft Publisher
   

Glossary

• Background Tint

  Overall coverage of paper with a light colored ink or a screen tint. Also called base color. Printers use background tints to simulate colored paper.

• Bit-mapped

  Used for photos, scans, and created by “paint” programs, having a defined width and height; scaling causes pixellation.

• Booklet Envelope

  Large, opens on the long dimension, and is designed to hold a booklet.

• Brochure

  A small booklet or pamphlet, often containing promotional material or product information.

• Bullet

  Bold dot used for typographic emphasis or to identify elements in a list.

• Business Envelope

  Envelope with opening and flap along the long edge, such as a #10. Also called banker, commercial, or official envelope.

• Collating

  To assemble in proper numerical or logical sequence.

• Color Break

  In multicolor printing, the point, line, or space at which one ink color stops and another begins. Also called break for color.

• Counter

  The fully or partially enclosed interior white space of a character.

• Crop

  To eliminate portions of an image so the remainder is more useful, pleasing, or able to fit the layout.

• Desktop Publishing

  Desktop publishing refers to the process of using the computer to produce documents such as newsletters, brochures, books, etc.

• Digital

  Expressed in digits, especially for use by a computer.

• Dye Sublimation

  “Dye” is just what it implies, the special inks or dye used to reproduce an image. “Sublimation” (in definition) is the process when a solid has the ability to melt or transfer from its solid state to its gaseous state bypassing the liquid state as you would see with “dry ice”.

• Editorial

  An article in a publication expressing the opinion of its editors or publishers.

• Electronic Publishing

  To typeset, create graphics, and layout pages on a desktop computer. Finished pages are output to a laser printer, image setter, or plate maker, which is then put on a printing press.

• Embossing

  Producing a raised design, pattern, or lettering by stamping or impressing on it an engraved die.

• Graphic

  Of or relating to written or pictorial representation.

• Gray Scale

  Strip of standard gray tones from white to black that is used to measure tone range and contrast when placed next to the original layout. A reflection or transmission film strip showing neutral tones in a range of graduated steps. It is exposed alongside originals during photography and used to time development, determine color balance, or to measure density range, tone reproduction, and print contrast. Gray scales can also be used to check focus and resolution.

• Inline

  An inline image is one which is an integral part of the document - instead of having a paragraph of text, or a list, you have a picture. The image has its defined place in the document, and the end user has little or no control over its reception.

• Internet

  A matrix of networks that connects computers around the world.

• Laminating

  Forming, or separating into, scales or thin layers.

• Letterpress

  A printing process that utilizes raised text and images. The surface of the type/pictures are inked and then a sheet of paper is pressed against the inked surface.

• Logo

  An image used as a company banner or icon. It is most often used in letterheads, advertising and on products to identify the company. Logos can contain text, graphics or both in combination.

• OCR

  Optical Character Recognition. The ability to turn images of machine printed characters into machine readable characters. Images of the machine printed characters are extracted from a bitmap of the scanned image. Forms can be scanned through an imaging scanner, faxed or computer generated to produce the bitmap.

• Offset Printing

  To cause (printed matter) to transfer or smear on another surface.

• Padding

  A number of sheets of paper of the same size stacked one on top of the other and glued together at one end; a tablet.

• Perforating

  To pierce, punch, or bore a hole or holes in; penetrate.

• Plastic Comb Binding

  Offers unparalleled flexibility for updating materials - add or remove pages and simply rebind the restored document. It thoroughly secures documents up to two inches thick.

• Posters

  A large, usually printed placard, bill, or announcement, often illustrated, that is posted to advertise or publicize something.

• Scan

  To read an image using a pinpoint beam of light and saving it as an electronic file to be used in desktop publishing.

• Scoring

  A notch or an incision, especially one that is made to keep a tally.

• Stapling

  To secure or fasten by means of a staple or staples.

• Tabbing

  A projection, flap, or short strip attached to an object to facilitate opening, handling, or identification.

• TIFF

  Tagged Image File Format. A file format for exchanging bitmapped images (usually scans) between applications. This format works well for cross platform files.

• Transparencies

  A transparent object, especially a photographic slide that is viewed by light shining through it from behind or by projection.

• Typestyle

  Variations of a typeface such as bold, italic, black, oblique, roman, condensed, extended and compressed.

• Typeface

  All characters of a single design, in all styles, sizes and weights.

• VeloBind Strip

  Velobind/SureBind is the ultimate in sophistication. You can bind up to three inches of paper into a sleek, compelling document. No binding style is more secure, because VeloBind and SureBind strip binding literally locks pages in place.

• Vector Files

  Also called “geometry” files. Are used for diagrams, illustrations, etc., and created by “draw” programs.

• Wire-O Binding

  Allows you to conveniently wrap pages all the way around for compact handling. Its wire loops encircle pages, tightly holding documents up to an inch thick. The look is simple and high-tech.

• Komatex, Celtec, Trovicel, Sintra

  This product is a rigid, opaque plastic with a high quality semi gloss finish. It has excellent presentation, is easy to cut, easy to wash, is durable, lightweight and waterproof. In 1/8” thickness many colors are available. White is usually the only color available in the 1/4” thickness. Any color can be had, as this is an easy to paint material. This product is normally used for high quality indoor signs. Applications include retail signs, displays, exhibits, indoor office and architectural signs.