In June 2018, YPPS began surveying customers hoping for feedback to understand what is working and what needs adjusting. As of February 1st, 2019, more than 600 people responded. The questions focused on: online ordering, product quality, timeliness, and overall satisfaction.
The results were overwhelmingly positive, but also uncovered a software issue that needed tweaking. Our customers received orders on time, were happy with the finished product’s quality, and overall more than 98% of respondents had a positive experience. A minor online ordering bug was uncovered and fixed, and several staff members were lauded (in the comments section) for their amazing customer service and attention to detail.
YPPS leadership will share this data with staff and commend those individuals who received kudos.
For over 25 years, the YPPS staff has prided itself on always offering stellar customer service. By providing fast turnaround times and delivering a fine product, we continue to put the needs of our customers first. In addition, when something is amiss we don’t skip a beat in getting it fixed and working closely with our customers for the best solution.
If you haven’t worked with YPPS in the past, try us. We can handle any of your marketing, web design, and/or print needs.
Our customers think we are pretty great, you will too!
For more information on our products and services, please contact our offices via phone or email us Monday through Friday, 8:30 a.m. to 5:00 p.m.
- View our site: ypps.yale.edu
- Contact us: https://ypps.yale.edu/about-ypps/hours-and-directions