Yale Printing & Publishing Services

YPPS consolidates space, team, and transforms into lean printing machine

Yale Printing and Publishing Services (YPPS) did some remodeling—of both their space and structure. Last year, they were asked to give up some of our  production and office footprint for a new apprentice training program Yale Facilities will be implementing.

This involved lots of planning, meetings and measurements. Jeff Gworek, Director of YPPS, and his leadership team devised an efficient plan to consolidate printing equipment and people on the production floor and give up  production, warehouse and office space.  In total, we  lost about 41% of our  production and warehouse floor square footage and 10% of the office space footprint, but gained tons of efficiencies and other benefits. When we originally moved to 344 Winchester in 2010, we had 22,000 square feet of space and 70 employees.

Before the remodel During the remodel While this shift affected the entire staff, now 43 strong, including moving desks, consolidating departments, and construction noise, it’s had a positive impact overall. During planning discussions, much thought went into how to create efficiencies, effectiveness, and team build. Starting with reconfiguring the Customer Service Department (CSRs), the team was able to centralize, allowing for a stronger exchange of support and education among its members. This new centralized CSR area now provides an inviting cross-training environment. Currently, two YPPS staff members are considering becoming CSR’s and have been working with that team a few hours daily to see if it is a good fit.

Design Services was restructured and now includes creative, prepress and web development. This new team now sits together in one section, newly managed by Jason England, Design Services Manager and has the look and feel of a boutique agency. Combining these services has created a more seamless process resulting in improved workflow and customer service. Some new efficiencies include, using Zoom meetings to make real time changes with the customer and tracking more detailed metrics on billable time.

Click below to watch a time-lapse video of the reconstruction of the Design Services section

On the production floor, areas of operation were consolidated and grouped into specific work units.  Old equipment was removed and advanced technology and updated machines were brought in.  The leadership team took this opportunity to reorganize and modernize process flows resulting in better teamwork and in a tighter workflow. One example is the new TV monitor with GPS technology allowing us to quickly identify driver locations to more efficiently respond to customer’s needs.

All these moves, changes and upgrades were designed to benefit the customer saving time, money and resources.

By Lisa M. Maloney