YPPS News Archive
John Heine YPPS Veteran Continues to Enjoy Challenges after 30+ Years
When John Heine first started working at Yale in 1983, email didn’t exist, Swatch watches were all the rage, and the average price of a Ford Mustang was $6,500. But that year also heralded great technological change, including the birth of the Internet, the first mobile cellular telephone call and Microsoft Word’s debut. Back then John worked in the computer room of Administrative Data Services (ADS); as a computer operator he would load card decks into a computer mainframe. His primary duties included printing hundreds of reports for the general accounting office that included records of money spent by any department across the entire university.
John Poitras, Printing in a Digital World
A lot has changed since John Poitras started working at Yale in 1996. John, who is currently a Production Supervisor at Yale Printing and Publishing Services (YPPS) started at Yale in the ITS Data Control Department. Back then, records and other operational data were stored on large tape cartridges. As part of his job, John would bring these cartridges “to a secure location” where they were stored in a big safe. After a short stint there, he began working at MIS Printing (now YPPS.) “I’ve been through the whole alphabet here at Yale. I started as a C&T Level A, worked my way up to an E and seven years ago became a manager,” said Poitras. Along the way John, who started in the mailroom, worked in bindery, then as a second-shift coordinator, and now works on the production floor overseeing digital and large-format printing while managing eight people and tracking YPPS’s entire inventory.
Apps and Digital Publications
In today’s ever shifting, technological world, YPPS understands that communication strategies are always evolving. In an effort to deliver our customers information digitally through various communication channels, YPPS is now offering mobile strategy apps and digital publication solutions.
Our research reveals that more and more people and businesses are consuming data on tablets and smart phones. And YPPS wants to bring that technology to our customers and the broader Yale Community. Understanding this trend, YPPS has invested resources in mobile strategy and app development to fit a variety of Yale’ values.
Joe Relihan: The Face of YPPS
It’s hard to imagine meeting a kinder, more affable person than Joe Relihan, YPPS’s Customer Service Rep extraordinaire. Back in 1991, Joe started his career at Yale in the CIS Computer Repair Department doing mostly diagnosis and support similar to our modern day ITS DSP (data service provider) but working on a small team. A large part of his job as Assistant Manager was customer service and satisfaction. Around that same time, RIS (what is now known as YPPS) lead by Bernie Hayden was starting to grow and they needed a customer service rep. Having heard great things about Joe, Bernie asked him to come in and chat about a job opportunity.
Jason England: Using Past Experiences to Help Shape the Future at YPPS
As graphic designer and FSC Coordinator, Jason England combines his experience in design, production, and business to help his managers and colleagues shape the future at Yale Printing and Publishing Services (YPPS).
Mark Smith: Deep Elm City Ties
Project Manager extraordinaire Mark Smith began his career with Yale Printing and Publishing Services (YPPS) over two decades ago. In early fall 1993, he began as a casual with Management Information Systems (MIS)—one of the earlier iterations of YPPS. He was eventually hired to a permanent position and has been part of the YPPS family ever since managing projects from design to printing, binding and mailing.
Carmen Cusmano: YPPS' Very Own Jack-of-All Trades
During the summer of 1996, Carmen Cusmano started working at Yale Printing and Publishing (YPPS), running the presses. Back then, YPPS was located in the basement of 155 Whitney Avenue. Before coming to Yale, Carmen had worked at Lehman Brothers doing engraving.
In the eighteen years Carmen has been with YPPS, he’s become a jack-of-all-trades. He’s gone from working as a pressman, to supervising a pressroom, to purchasing paper stock for the operations, to his current position of Outsource Services Coordinator dealing with a larger variety of items—from clothing, to pennants and trophies.
Bringing the Small Shop to YPPS
Patty Tucker and Nancy Beausoleil have been a part of the Yale and printing community in New Haven for over forty years; however, their story with Yale Printing & Publishing Services began in 2012.
In 1974, Nancy began working with her father at the then fledgling Yale Medical School copy center. Patty joined the center in 1978—where the two met. Nancy’s father, Roger Beausoleil, had started the copy center for the Yale Medical School in 1970. “Back then toner was liquid and quick copies were done in ink on presses,” says Nancy.
YPPS Featured Employee - Mable Thorne
Mable has printer’s ink in her blood. She does not remember a time when weekends and summer days were not spent at her family’s shop, S. M. Parks Printing Company, est. 1923, learning letterpress printing from her father.
In 1982, Mable joined the U.S. Navy. Being a daddy’s girl, pursuing a career in printing was a natural fit – so she enlisted as a lithographer. In her 21-year career, she worked in printing shops aboard ships and at shore facilities. Starting at the lowest enlisted rank, Mable earned promotions up to the rank of Chief Petty Officer, a source of tremendous pride and accomplishment. She feels a similar pride with each job she finishes.
Yale Printing and Publishing Services (YPPS) Is Now a Little Greener
YPPS has received Chain-of-Custody certification from the Forest Stewardship Council™ (FSC®), which is a non-profit organization established to promote responsible management of the world’s forests. The certification came through the Rainforest Alliance™, which is accredited by the FSC and is today the world’s leading nonprofit FSC certifier.