Frequently Asked Questions

For a glossary of print-related terms, click here

  • How do I get a PrintID or add money to my Print Account?

    All on-line print account management functions require a PrintID. For most users, this is the same as a NetID and uses the same password. Visitors are required to set up a PrintID.

    To create a PrintID or to add funds to your account, click here

  • What do I do when I get an error message while trying to add money to my PrintID?

    As the system does an automatic refresh every hour, please try again after an hour has passed. If there is still a problem please report it to yppssupport@yale.edu.

  • Where can I download drivers, Yale shields or other files?

    You can download many commonly-used files from the YPPS download page.

  • How can I send large graphic files to YPPS?

    YPPS now uses the updated Yale ITS Secure File Transfer Service for accepting file transfers, which includes secure encryption and virus and malware scanning capabilities. The Secure File Transfer service offers a means of securely transferring files, large or small (including ePHI/ 3-Lock Data), instead of using email attachments. This tool is based on FileLocker, an open source software. Any member of the Yale community: students, faculty and staff with an active NetID are eligible to use this tool. In addition, any non-Yale individual can transfer files to a member of the Yale community once access has been granted by the Yale recipient.

    To begin using the ITS Secure File Transfer Service, click here

  • How do I define a YPPS printer (color, black & white, or DisplayMaker) as a desktop printer?

    Please call YPPS Customer Service (203.432.6560) or email yppssupport@yale.edu and request to have someone sent to your department to define the YPPS printers on your computer and to execute a test print job.

  • Where is YPPS located?

    344 Winchester Avenue, New Haven 203-432-6560
    Click here for map

  • What are the hours of the YPPS Sales Counter?

    Monday - Friday
    8:30am - 5:30pm
    Closed Saturday and Sunday

  • What e-mail address should I use to submit an order or to contact YPPS?

    yppssupport@yale.edu

  • What is the phone number for the YPPS Sales Counter?

    203.432.6560

  • What forms of payment does YPPS accept?

    Visa, MasterCard - Course Packets only - when ordered online
    PTAEO numbers
    Cash
    Check
    Bursar Billing (September-March only)

  • Who do I call for help with questions on completing the order form?

    YPPS Sales Counter 203.432.6560

  • Why do we have to give a NetID?

    The YPPS website allows you to track your orders electronically using your NetID. The NetID will also provide another level of information on departmental monthly statements so you will know who incurred each YPPS charge. Orders can be submitted electronically here. Again by using your NetID, the electronic form completes much of the demographic information for you.

  • How do I find out the cost of a job?

    Please call YPPS Customer Service (203.432.6560) or email yppssupport@yale.edu for a price quote.

  • How do I check the status of my job?

    To check the status of your YPPS Work Order, please call YPPS Customer Service (203.432.6560) or email yppssupport@yale.edu.

  • What is an average turn-around time to complete a job that requires typesetting and Graphic Design?

    Depending on the job requirements, we typically estimate 5-7 business days.

  • What is the average turn-around time for photocopying?

    Typically 24 hours.

  • Can Business Cards be printed more quickly and for fewer than 500?

    Yes, Using digital printing rather than the offset press.

  • What are the most common programs that YPPS uses?

    Microsoft Access
    Adobe Acrobat
    Microsoft Excel
    Adobe Illustrator
    Adobe InDesign
    Adobe Photoshop
    Microsoft Powerpoint
    QuarkXPress
    Microsoft Word
    Microsoft Publisher
     

Glossary

  • Background Tint

    Overall coverage of paper with a light colored ink or a screen tint. Also called base color. Printers use background tints to simulate colored paper.

  • Bit-mapped

    Used for photos, scans, and created by “paint” programs, having a defined width and height; scaling causes pixellation.

  • Booklet Envelope

    Large, opens on the long dimension, and is designed to hold a booklet.

  • Brochure

    A small booklet or pamphlet, often containing promotional material or product information.

  • Bullet

    Bold dot used for typographic emphasis or to identify elements in a list.

  • Business Envelope

    Envelope with opening and flap along the long edge, such as a #10. Also called banker, commercial, or official envelope.

  • Collating

    To assemble in proper numerical or logical sequence.

  • Color Break

    In multicolor printing, the point, line, or space at which one ink color stops and another begins. Also called break for color.

  • Counter

    The fully or partially enclosed interior white space of a character.

  • Crop

    To eliminate portions of an image so the remainder is more useful, pleasing, or able to fit the layout.

  • Desktop Publishing

    Desktop publishing refers to the process of using the computer to produce documents such as newsletters, brochures, books, etc.

  • Digital

    Expressed in digits, especially for use by a computer.

  • Dye Sublimation

    “Dye” is just what it implies, the special inks or dye used to reproduce an image. “Sublimation” (in definition) is the process when a solid has the ability to melt or transfer from its solid state to its gaseous state bypassing the liquid state as you would see with “dry ice”.

  • Editorial

    An article in a publication expressing the opinion of its editors or publishers.

  • Electronic Publishing

    To typeset, create graphics, and layout pages on a desktop computer. Finished pages are output to a laser printer, image setter, or plate maker, which is then put on a printing press.

  • Embossing

    Producing a raised design, pattern, or lettering by stamping or impressing on it an engraved die.

  • Graphic

    Of or relating to written or pictorial representation.

  • Gray Scale

    Strip of standard gray tones from white to black that is used to measure tone range and contrast when placed next to the original layout. A reflection or transmission film strip showing neutral tones in a range of graduated steps. It is exposed alongside originals during photography and used to time development, determine color balance, or to measure density range, tone reproduction, and print contrast. Gray scales can also be used to check focus and resolution.

  • Inline

    An inline image is one which is an integral part of the document - instead of having a paragraph of text, or a list, you have a picture. The image has its defined place in the document, and the end user has little or no control over its reception.

  • Internet

    A matrix of networks that connects computers around the world.

  • Laminating

    Forming, or separating into, scales or thin layers.

  • Letterpress

    A printing process that utilizes raised text and images. The surface of the type/pictures are inked and then a sheet of paper is pressed against the inked surface.

  • Logo

    An image used as a company banner or icon. It is most often used in letterheads, advertising and on products to identify the company. Logos can contain text, graphics or both in combination.

  • OCR

    Optical Character Recognition. The ability to turn images of machine printed characters into machine readable characters. Images of the machine printed characters are extracted from a bitmap of the scanned image. Forms can be scanned through an imaging scanner, faxed or computer generated to produce the bitmap.

  • Offset Printing

    To cause (printed matter) to transfer or smear on another surface.

  • Padding

    A number of sheets of paper of the same size stacked one on top of the other and glued together at one end; a tablet.

  • Perforating

    To pierce, punch, or bore a hole or holes in; penetrate.

  • Plastic Comb Binding

    Offers unparalleled flexibility for updating materials - add or remove pages and simply rebind the restored document. It thoroughly secures documents up to two inches thick.

  • Posters

    A large, usually printed placard, bill, or announcement, often illustrated, that is posted to advertise or publicize something.

  • Scan

    To read an image using a pinpoint beam of light and saving it as an electronic file to be used in desktop publishing.

  • Scoring

    A notch or an incision, especially one that is made to keep a tally.

  • Stapling

    To secure or fasten by means of a staple or staples.

  • Tabbing

    A projection, flap, or short strip attached to an object to facilitate opening, handling, or identification.

  • TIFF

    Tagged Image File Format. A file format for exchanging bitmapped images (usually scans) between applications. This format works well for cross platform files.

  • Transparencies

    A transparent object, especially a photographic slide that is viewed by light shining through it from behind or by projection.

  • Typestyle

    Variations of a typeface such as bold, italic, black, oblique, roman, condensed, extended and compressed.

  • Typeface

    All characters of a single design, in all styles, sizes and weights.

  • VeloBind Strip

    Velobind/SureBind is the ultimate in sophistication. You can bind up to three inches of paper into a sleek, compelling document. No binding style is more secure, because VeloBind and SureBind strip binding literally locks pages in place.

  • Vector Files

    Also called “geometry” files. Are used for diagrams, illustrations, etc., and created by “draw” programs.

  • Wire-O Binding

    Allows you to conveniently wrap pages all the way around for compact handling. Its wire loops encircle pages, tightly holding documents up to an inch thick. The look is simple and high-tech.

  • Komatex, Celtec, Trovicel, Sintra

    This product is a rigid, opaque plastic with a high quality semi gloss finish. It has excellent presentation, is easy to cut, easy to wash, is durable, lightweight and waterproof. In 1/8” thickness many colors are available. White is usually the only color available in the 1/4” thickness. Any color can be had, as this is an easy to paint material. This product is normally used for high quality indoor signs. Applications include retail signs, displays, exhibits, indoor office and architectural signs.