PaperCut Frequently Asked Questions


How do I add funds to my PaperCut account? 

To add funds to your PaperCut account, do the following:

You will be brought to the “Add Funds” page. Follow the instructions on this page to add funds.

(For a detailed walk-through of the process for adding funds to your PaperCut print account, click here.)
 

How do I request a refund for a print job in PaperCut?

To request a refund for a print job, do the following:

  • log into your PaperCut user page, and click the “Recent Print Jobs” link in the left menu
  • in the Status column on the right click “request refund”. You will be brought to the “Refund Request” page.
  • type the reason for the refund request in the text box, then click Send.

(For a detailed walk-through of the process for getting a refund for a print job, click here.)
 

How do I create a visitor or guest account in PaperCut?

To create a guest account in PaperCut, do the following:

  • go to http://ypps.yale.edu/papercut and click on “To create a guest print account click here”
  • enter the requested information on the screen and click “Register”

(For a detailed walkthrough on how to create a guest account in Papercut, click here.)
 

How do I create a Shared account in PaperCut?

To create or update a shared account (cost center), do the following:

  • go to http://ypps.yale.edu/papercut and click on “To create or administer Shared Accounts (also referred to as ‘Cost Centers’), click here”
  • you will be brought to the “Shared Account/Cost Center Administration – Login” page.
  • log in using your Net ID. You will be brought to the “Shared Account/Cost Center Administration” page. Follow the instructions on this page to create a shared account.

(For a detailed walkthrough on how to create or update a shared account, click here.)