If a job does not print, please be prepared to answer the following questions:
What is your NetID?
Where are you located? Street address, room number, etc.
What issue are you having?
- Lost print? Were funds available?
- What printer or queue did you print to?
- Was the Blueprint global queue used?
What did you print from?
- Your own personal computer or a Yale cluster computer?
- Mac or Windows?
- Web Print or client print?
- When you log in from a personal computer, put the Yale domain in front of your netid. (ie. Yale\netid)
What type of file did you try to print?
- Doc, pdf, xls, etc.
- Is it possible to share the file if needed
Once you have that information ready, contact these areas for further support.